Once you’ve completed your purchase, we will send you an Order Confirmation email. 

Please check your junk mail or spam folders if you can’t find it. Otherwise, contact our customer service at and we will be able to re-send your confirmation email to you for your reference.Once your order has been shipped, you will receive a follow-up email containing a tracking number.

Shipping Options

We do our best to ensure the timely delivery of all orders. On a rare occasions, we will contact you via email if there is an issue or if there are delays outside of the estimated timeframe.


Orders less than $50 AUD

Orders more than $50 AUD
Australia 6.95
3-5 Business Days
Express 1-3 Business Days
United States $15.00
5-10 Business Days
5-10 Business Days
Rest of the World $15.00
5-10 Business Days
5-10 Business Days

Please allow an additional 1-3 business days for engravement pieces


Do I have to pay Duties and Taxes?

While we will happily ship worldwide, please be aware that international orders may be subject to customs or import duties once the order reaches its destination country. We do not cover the cost of import duties and taxes, so you will be responsible for these. As import duties and taxes vary from country to country, we recommend you contact your local customs office for more information before placing your order.

Can I change/cancel my order once placed? Signed For

Once an order has been placed we are unable to make any changes or cancel your orders. 

You can return your order once you have received it, please find further details in our Return Section

Signed For

Please bear in mind that all deliveries need to be signed for, so you’ll need to make sure there will be someone at the delivery address. If you are not present when your parcel is delivered, the courier company will leave a calling card and you will be able to reschedule your delivery for a more convenient time.