Returns & Exchanges

Change of Mind

We hope you love our pieces but, if for any reason you have a change of mind, you may return them to us within 14 days of receipt, providing the items are in their original condition. 

 

Exceptions to our Change of Mind Policy

 

Earrings - Due to hygiene reasons, earrings are unable to be returned for change of mind

Personalised/Engraved pieces cannot be returned for a refund or exchanged unless faulty

     

    We will not accept returns of any items that have been worn. This is for hygienic reasons.

     

    Exchange

    We hope you love our pieces but, if for any reason you would prefer something else, you may return them to us within 14 days of receipt, providing the items are in their original, unworn condition.  

     

    Faulty items

    We sincerely apologise if you have experienced any fault our jewellery. If you have received a faulty item please contact us within 7 days of receiving your order with supporting photos so we can determine the next course of action.

    All items will be assessed upon the return and deemed faulty by us. Faulty items do not include those that have already been worn. 

     

    How to return / exchange your order

     

    Please contact us via this form to arrange a return or exchange 

    You must arrange for the items to be sent back to us within 14 days. We are not responsible for shipping costs or lost packages & strongly recommend that you use a secure service with tracking number.


    Receiving Your Refund

    Refunds will be made within ten working days of receipt of the returned goods. Your bank may take up to five working days to credit your account, so please wait until this time has passed before enquiring about funds.
    Refunds will be credited to the original purchaser’s credit card. Please note shipping costs are not refunded.

    If you have any questions about your returns, please contact us and provide your order details.